Covid 19

COVID-19: Events safety & refunds

How E10 keeps our guests safe at Leyton Orient Football Club

The health of our guests and staff is of paramount importance at E10 Events. We have taken every step necessary to ensure our event spaces for hire are clean and safe to enter. 

We have put in place COVID-19 health and safety measures to help give you peace of mind when booking your next event at Leyton Orient. 

These measures, along with our new no-quibble refund policy, give us the utmost confidence that you and your guests are protected should your event be impacted unexpectedly. 

Covid safety event space

Health and safety procedures at E10 Events

  • Regular cleaning of toilets, surfaces and our kitchen throughout the day, following the Government’s cleaning guidelines
  • Increased number of bins around the stadium
  • Perspex screens in the Club Superstore
  • Well-ventilated rooms with access to outside space for breaks
  • If you are showing COVID-19 symptoms we kindly ask you not to attend any events being held at Leyton Orient.
  • If you begin to show COVID-19 symptoms or begin to feel unwell whilst attending an event at you must immediately inform a member of staff before leaving the premises.

E10 Events venue hire refund policy

We offer a no-quibble refund policy if your event is cancelled, or needs to be cancelled, due to COVID-19. If you need to cancel your event, please contact Lucy at l.gammons@leytonorient.net. 

1. What happens if our event is cancelled due to COVID-19?
Your safety and that of your guests is of paramount importance to us. We therefore have a new no-quibble cancellation policy if you cancel your event due to the impact of COVID-19. Should government regulations prevent you from hosting your event in the planned way we will offer a number of alternatives, including the ability to move your event to another date (subject to availability). If no mutually agreeable date can be found, a refund less any incurred costs will be made.

2. What if you cancel my event due to COVID-19 restrictions?
At Leyton Orient Football Club, we pride ourselves on honest communications. We will ensure regular dialogue with you from your enquiry right up until the event. Should government-imposed restrictions be applied that impact on the ability to host your event as planned, the Club will not hesitate to provide a full refund of any paid amounts but will also seek to find alternative solutions.

3. When do I need to pay my deposit and remaining balances?
We appreciate we now live in uncertain times – at Leyton Orient Football Club we want to provide as much comfort and assurance as possible. We therefore have introduced the following deposit scheme for all bookings made after 1st June 2020:

  • Secure your date with just a 10% deposit
  • A further 40% payable 14 days before your event
  • Final balance paid 7 days before your event
  • A holding deposit will be held to cover any damages/breakages made on the evening